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Ordering information
Ordering our products is easy and safe. All products come with a clear description and specification. We recommend using the option to enlarge the photo of the product on the screen, so that you can clearly see the colour and design. If in doubt, please contact us first. Then add the order to your shopping cart and you can continue shopping, checkout or pay on account.
Delivery time
Orders placed on working days before 16:00, if in stock, will be delivered the next working day. Orders placed on weekends, Friday after 17:00, will be delivered 1 working day later. As soon as your order has been dispatched, we will send you a shipping notification by e-mail.
Returns and exchanges
Naturally, we assume that you are happy with your purchase from Wicotex.com.
Items that have been removed from their original packaging cannot be returned.
With the exception of a factory fault or defect.
If there is a manufacturing fault or defect, please contact our customer service team first at [email protected] or by phone 0344- 604442.
After assessment of the complaint by Wicotex.com, we will also cover the cost of the return shipment. You can create the return shipment via this link: https://rmp.dpdgroup.com/010/wicotexbv This can also be found on our website: https: //www.wicotex.com/nl/
For other return shipments, please enclose the invoice.
For shipments that have been properly returned, the payment obligation will be cancelled and the amount paid will be refunded to the buyer within 10 days after receipt of the return.